Balaji Home Decor

Return, Refund & Cancellation Policy

Return Policy
At Balaji Home Decor, we strive to ensure your satisfaction with every purchase. If you are unsatisfied with your product, we offer an easy return policy:

  • Return Period: Returns are accepted within 30 days from the invoice date.
  • Tampered Packages: If you suspect your package has been tampered with, please contact our support team immediately and record a video while unboxing for verification.
  • Non-Delivery Claims: If you receive a delivery notification but haven’t received your product, contact us within 24 hours to resolve the issue.
  • Custom Orders: Customized products such as tailored sanitaryware, specialized fittings, or personalized finishes are non-returnable and non-refundable.
  • Shipping Charges: Please note that shipping fees are non-refundable in case of returns.
  • Processing Time: All valid return requests are processed within 10 days of approval.

Refund Policy

  • Refunds are processed within 7-10 business days after receiving and inspecting the returned items.
  • Only unused and undamaged products are eligible for a refund.
  • For cash-on-delivery orders, refunds will be transferred to your bank account. Bank details will be requested upon return approval.

Cancellation Policy

  • Orders can be canceled within 24 hours of placement by logging into your Balaji Home Decor account.
  • Once the order has been dispatched, cancellations will not be accepted. If you no longer wish to keep the product after receiving it, you can initiate a return request.

For further queries or assistance, feel free to contact our customer support team.

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